Refund Policy
Customer Cancellations:
No refunds will be issued if the customer cancels within 3 days of the scheduled pickup date.Customer Emergencies:
In the event of a verified emergency, Designs by JRose may offer a credit toward a future order, based on a special request and at the decorator's discretion. Documentation may be required.Decorator Cancellations:
If Designs by JRose cancels for any reason, the customer will receive a full refund.What is included?
Elevate your celebrations with our Luxury Bundle. Our luxury 5 balloon bundle comes with satin ribbon bows. Choose between enchanting 18 inch balloons or charming 11 inch balloons to create a stunning ambiance for any occasion. Specially crafted by our expert balloon artists, this bundle adds a touch of elegance and luxury to your event. Order now and let us bring your balloon dreams to life with unmatched quality and style!
When to order
Please Note: Each bouquet is made to order. Processing time may take 1–7 days, depending on inventory.
We recommend placing your order at least three days in advance to ensure timely delivery.
Balloon Popping and Damage Policy
Balloon Popping & Damage Policy
Once your balloon bouquet has been picked up or delivered, it is considered accepted in good condition. We take every precaution to ensure your balloons are prepared and transported safely.
However, due to the fragile nature of balloons:
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After Pickup/Delivery: We are not responsible for any damage or popping that occurs once the bouquet is in your care.
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If Damage Occurs: Depending on the extent of the damage and our decorator’s availability, a one-time replacement may be offered at our discretion.
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Time-Sensitive Events: If damage occurs close to the event time, we cannot guarantee immediate replacements.
We strongly recommend handling and transporting balloons with care, avoiding sharp objects, rough surfaces, and extreme temperatures.
Thank you for understanding and treating your bouquet with love!
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